Roadmap
See what we're working on and what's coming next.
Queue
3Dedicated AI Phone Agent with ElevenLabs Voices
We currently have great tools for text-based chat and ticketing, but it would be amazing to add a dedicated AI phone call agent to the suite. Being able to set up a custom, prompt-driven AI that talks to users directly from a dedicated phone number would completely transform our voice support. If this could feature zero latency and utilize ElevenLabs for ultra-realistic voices, it would provide an incredibly natural, high-end conversational experience for our customers calling in.
Custom Font Selection for Widget and Portals
We can currently change brand colors, logos, and icons, but it would be amazing to be able to choose custom fonts for the chat widget, help center, and feedback forum. Being able to match our brand's exact typography (like adding a Google Fonts integration or uploading a custom font file) would make the suite feel perfectly native to our website.
User Accounts & Contributor Leaderboard
Currently, we just enter an email to get notified about updates on a post. It would be awesome to have actual user accounts for the feedback board. This way, we could track our submitted ideas, see our upvote history, and maybe even have a "Top Contributors" leaderboard to gamify and reward helpful feedback from the community.