Roadmap

See what we're working on and what's coming next.

Queue

White-labeling Apoyo for SaaS resale

It would be really useful to have a white-label option for Apoyo so customers could fully brand it as their own SaaS. Since Apoyo is essentially an Intercom-style platform, being able to replace the branding, customize the domain, and present the product as their own would open up a lot of opportunities for agencies, consultants, and businesses that want to resell or package it as part of their own offering. This would make the platform much more flexible, not just as a support tool, but as a foundation for other businesses to build on. It would be especially helpful for users who want to create their own customer communication SaaS without having to build everything from scratch.

1·wesfrank

Turn Knowledge Base On or Off for AI Chat

It would be really useful to have a simple toggle to turn the knowledge base on or off for an AI chat experience. Sometimes you want the assistant to act as a pure conversational AI without pulling from any RAG sources, and other times you want it grounded in your knowledge base for more accurate, support-focused answers. Having a clear setting to switch between those modes would make the feature much more flexible for different use cases. This would be especially helpful for teams that want to use the same chat interface for both general AI interactions and knowledge-backed customer support.

1·wesfrank

Dedicated AI Phone Agent with ElevenLabs Voices

We currently have great tools for text-based chat and ticketing, but it would be amazing to add a dedicated AI phone call agent to the suite. Being able to set up a custom, prompt-driven AI that talks to users directly from a dedicated phone number would completely transform our voice support. If this could feature zero latency and utilize ElevenLabs for ultra-realistic voices, it would provide an incredibly natural, high-end conversational experience for our customers calling in.

1·wesfrank

Planned

Nothing here yet

In Progress

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Completed

Choose Fonts Across Help Center, Feedback Forum, Chat Widget, and More

Being able to choose custom fonts across the Help Center, Feedback Forum, Chat Widget, and other customer-facing surfaces would be a huge branding win. Right now, these areas can feel visually disconnected from the rest of a company’s experience, especially for teams that care deeply about design consistency. Giving admins the ability to select or upload a font and apply it across these touchpoints would make the platform feel much more cohesive and customizable. This would be especially valuable for brands that want every part of their support experience to feel polished, on-brand, and intentionally designed.

1·wesfrank